ICLEI – Local Governments for Sustainability is a global network working with more than 2,500 local and regional governments committed to sustainable urban development.


ICLEI World Secretariat
Kaiser-Friedrich-Str. 7
53113 Bonn

ICLEI – Local Governments for Sustainability is a global network working with more than 2,500 local and regional governments committed to sustainable urban development.

ICLEI Regional Secretariats and country offices

Privacy policy


1. Introduction

1.1 This privacy policy notice applies to ICLEI.org and any other ICLEI websites, forms, or services, in addition to any event organized by ICLEI or general interactions with ICLEI or its representatives. Together with the user agreements that ICLEI websites, events, or services might have, this privacy policy governs ICLEI´s data collection and use.

1.2 For the purpose of the EU 2016 General Data Protection Regulation (the “GDPR”), ICLEI – Local Governments for Sustainability e.V. (World Secretariat), based in Kaiser- Friedrich- Straße 7,53113 Bonn, Germany, (thereafter ICLEI e.V), acts as data controller.

1.3 ICLEI does not have any responsibility on how other platforms and websites outside of the ICLEI´s controlled websites, use and share users´ personal information, even if those platforms / websites have a link on or from the ICLEI website. It is the responsibility of the users to check in each specific case if other websites provide a safe environment for their personal information from unauthorized access, use or disclosure.

2. Personal data collected by use of Cookies

2.1 ICLEI websites might collect internet Cookies from all its users. The purpose of Cookies is to improve your online experience on our website by informing the webserver that you have returned to a specific page, which allows it to load the page faster with your personal features and to save time. Cookies are text files created from the moment you download the webpage and is stored on your computer by a webpage server. They are uniquely assigned to you and can exclusively be read by the webserver in the same domain which issued the Cookie. They cannot be used to runs programs or viruses.

2.2 Examples of Cookies are the Google analytic tools, used for ICLEI websites to collect information about your computer that is automatically provided to its server. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by ICLEI for the operation of its websites, to maintain quality of the service, and to provide general statistics regarding uses of ICLEI websites.

2.3 You have the ability to accept or decline Cookies. If you choose to decline Cookies, you may not be able to fully experience the interactive feature provided by our websites.

3. Collected data collected from registered users

3.1 ICLEI may collect, through the registration process to one of its website, through the registration to one of its newsletters, through the registration to one of its virtual events and webinars, through the registration and/or participation to an ICLEI in person event through personal communication with ICLEI or one of its representatives, and through any services that ICLEI provides, the following personal information:

  • First Name
  • Last Name
  • Organization
  • Job title
  • Email
  • Office phone number
  • Organization Address
  • Photos

3.2 In case of registration on a website, an identification number is assigned to register users. This user id can help track any changes requested by the user when submitting data on one of our website which allows uploading.

3.3 Digital events organized by ICLEI are hosted on third parties platform. All interaction with these platforms in the context of a digital event organized will be covered by the privacy policy of the said platform.

3.4 In this case of communication by email with ICLEI, your personal information will be collected to enable to deliver the services you have requested.

4. Use of personal data

4.1 Personal data are used exclusively for the legitimate purpose for which they were collected (services provided by ICLEI, newsletter, in person and virtual events and webinars, communication with ICLEI) or for the good functioning of the websites. ICLEI may use your personal data for the following:

4.1.1 Personal data resulting from cookies:

  • To adapt the presentation of the content of the ICLEI website in order to align it with the technical specifications of your computer.
  • To get to know how ICLEI e.V. can improve services based on how you use them.

4.1.2 Personal data provided through registration form, or through any kind of services provided by ICLEI:

  • To contact you for communications related to the services provided by ICLEI.
  • To provide you with specific information, support or other requested services.
  • To communicate with you about a meeting, conference or event related to ICLEI, or our partners.
  • To get feedback or input from you.
  • For any other interactions that you may have with ICLEI.

4.1.3 Photos collected or taken by ICLEI in the context of an event might be used for internal and external communication related to the event.

4.1.4 Recordings of ICLEI virtual events and webinars might be used for internal and external communication related to the event.

4.1.5 Personal data provided by registering to a newsletter will only be used for the purpose of sending you the newsletter you registered to.

4.2 ICLEI might also use your personal data for the purposes of the pursue of its legitimate interests. ICLEI´s legitimate interests are environmental protection; nature protection and development assistance, especially the improvement of local and global environmental conditions by supporting local programs and projects for environmental protection; nature protection and sustainable development worldwide, in developed as well as in developing countries.

Therefore, ICLEI uses your personal data to communicate with you in the context of the following activities:

(a) Mobilize and provide support to local-level initiatives that address specific priority problems of local and global significance.

(b) Help develop and strengthen local capacity and expertise.

(c) Support networking among and exchange of experiences between local governments, especially between developing and industrialized countries.

(d) Work with groups of local governments and partner organizations in order to research, develop, pilot and implement local initiatives for sustainability.

(e) Function as a clearinghouse for information, and as a training center, on local sustainable development and environmental policies and programs.

(f) Provide technical support services and consultancy to aid the implementation of local sustainable development and environmental policies and programs.

(g) Evaluate and report on the impacts of local actions.

In the context of the above missions, ICLEI might also transfer your personal data to its partners and donors.

4.3 ICLEI will never use your personal data for any commercial use.

4.4 ICLEI will not place your personal data on any mailing list that you do not opt-in to.

5. Disclosure of personal data

ICLEI does not use or disclose your personal data without your explicit consent, except for the following situations:

  • In cases where disclosure is required by law.
  • In good faith, when disclosure is made necessary to protect the ICLEI´s right of property, and/or the personal safety of its users or the public.

6. Data Storage

6.1 Personal Data are stored in the servers of ICLEI e.V., based in Germany, and are therefore subject to the German Federal Law on Personal Data(“Bundesdatenschutzgesetz”), as currently amended, and to the 2016 EU General Data Protection Regulation.

6.2 ICLEI e.V. will hold your personal data on its servers for as long as needed to achieve its legitimate purposes. The appropriate duration of retention of personal data is determined by this, as well as, by their nature and sensitivity, also considering an assessment of the risk of unauthorized use or disclosure of those personal data. ICLEI e.V. will automatically delete all data which is no longer considered relevant for its purposes.

6.3 ICLEI e.V. is committed to the security of your data and consequently takes all appropriate measures to prevent the loss of your data or access without authorization. Access to personal data is strictly restricted to a limited number of ICLEI staffs which are subject to a duty of confidentiality.

6.4 In the unlikely event of a data security breach, ICLEI e.V. will promptly notify you and take all the necessary measures to protect your data.

7. Rights on your personal data

7.1 The 2016 EU General Data Protection Regulation provides you with the following rights over your personal data:

  1. Access your personal data.
  2. Require the correction of any mistakes in your personal data.
  3. Request the data controller to delete all your personal data from our servers (right to be forgotten).
  4. Demand the transfer of all your personal data to a third party (data portability).
  5. Forbid use of your personal data for direct marketing.
  6. Restrict the use of your personal data to certain conditions.
  7. Claim compensation for damages resulting from a violation of any applicable personal data protection laws.

7.2 For any request concerning your rights please contact our personal data officer (privacy@dev.iclei.org).

7.3 You have the right to lodge a claim for compensation at the data protection supervisory authority where you are located or where we are based (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Wesphalien).

8. Change to the privacy policy

Any change to this privacy policy notice will be published on the ICLEI websites and registered users will be notified per email.

9. Contact

All questions or requests regarding the ICLEI personal data policy can be addressed to privacy@iclei.org.

ICLEI World Secretariat
European Secretariat
Leopoldring 3
79098 Freiburg, Germany
Brussels Office
Av. de Tervuren 35
1040 Bruxelles
Berlin Office
St. Oberholz ROS Team Room 4.02
Rosenthaler Str. 72a
10119 Berlin
Physical address:
Unit 1, 2nd Floor,
South Tower
Sable Park, 14 Bridge
Century City
Cape Town
South Africa
Tyger Valley, South Africa
ICLEI Africa Foundation
Ebène Junction, Quatre Bornes, Mauritius
North America
USA Office
536 Wynkoop St.
Suite 901
Denver, Colorado
USA 80202
Canada Office
401 Richmond St. W
Studio 204
Toronto, Ontario
M5V 3A8, Canada
British Columbia Office
Victoria City Hall
1 Centennial Square
BC V8W 1P6
Québec Office
Montréal City Hall
275 Notre-Dame St E
QC H2Y 1C6
Central America & the Caribbean
Mexico, Central American and Caribbean Secretariat
Eje Central Lazaro Cardenas 13
Building Miguel Abed, Floor 5 Of. 506 and 507,
Col. Centro, CP 06050 Del.
Cuauhtemoc, Mexico City, Mexico
South America
South American Secretariat
Rua Marquês de Itu 70, 14° andar.
São Paulo, SP, Brasil
CEP 01223-000
Colombia Office
Carrera 53 N° 40A - 31,
Medellín, Antioquia – Colombia
Argentina Office
Boulevard Gálvez, 1150 Planta Alta.
Rosário, Santa Fé, Argentina
South Asia
South Asia Secretariat
c, 3, Green Park Extension Road, Block B, Green Park Extension, Green Park, New Delhi, Delhi, India
Southern Center
Door No. 6-3-596/47/2
Sri Venkata Ramana Colony
Hyderabad 500 004
Andhra Pradesh
East Asia
East Asia Secretariat
14/F, Seoul Global Center Building, 38 Jongno, Jongno-gu, Seoul, South Korea (110-110)
Japan Office
1-14-2 Nishi-Shimbashi,
Tokyo, Japan 105-0003
Kaohsiung Capacity Center
4F. No.436, Daye N. Rd.
Xiaogang Dist.
Kaohsiung City 812
Taiwan (R.O.C.)
Korea Office
217-59 Kintex-ro, Ilsanseo-gu, Goyang-si, Gyeonggi-do 10390, Republic of Korea
Beijing Office
B1010 Xiaoyun Center, No. 15
Beijing 100125,
Southeast Asia
Southeast Asia Secretariat
c/o The Manila Observatory Ateneo de Manila University Campus Loyola Heights, Quezon City 1101 Manila, Philippines
ICLEI Indonesia Project Office
Jl. Karbela Sel. No.46, RT.2/RW.4, Kuningan, Karet, South Jakarta City, Jakarta 12940, Indonesia
Oceania Secretariat
l8/225 Bourke St, Melbourne VIC 3000, Australia